An irreversible systemic change spanning various aspects of day-to-day business is a result of Covid-19. Businesses will be more willing to embrace technology-enabled, automated process solutions that are less reliant on labor, and leverage variable pricing models, including variable and outcome.
A priority across sectors will be digital acceleration and advancement. Industries that have been slow to adopt outsourcing will see it as a key enabler to recover from the economic upheaval caused by the COVID-19 pandemic.
WFH boon or bane for the BPM industry
WFH model can further pave the way for the ‘gig economy’ in countries where technology enables efficient, remote consultants into the workforce.
Adapting the new normal workplace ethics
A cultural shift is required, and viewing the complete employee lifecycle from a new lens. Right now, people, infrastructure, security, and governance policies are defined, keeping a physical workplace in mind. However, companies are changing it with required training.
The Financial strategy
It is essential to balance short-term benefits and long-term opportunities, along with cash savings. Also, accordingly reprioritize investments, including those made in developing digital capabilities, reskilling, and enablement of WFH.
Realizing the survival in the VUCA world
Business continuity planning is an integral part of our business strategy to deal with uncertainty.
Post Covid-19 Trend
Post-COVID, clients will be much more flexible in accepting new business models, particularly outcome-based models driven by next-gen technologies such as AI and analytics, instead of today’s FTE model. They will get comfortable with WFH deliverables – where it is feasible.