The COO’s team has always been assigned to ensure that the company’s pace in technology trends is on the right track. In successful management, adapting to any changing external and internal environments is incorporated into the team.
The initial step should be creating a strategy for digital skills development. An evaluation of current resources should span (at least) domain expertise, IT skills, and digital skills. Depending on the evaluation, the COO may recommend upskilling or reskilling the workforce or making a case for new hires.
Cognitive AI-based technology will take over decision-making processes. Operational and back-office processes will become even more integrated and automated. The convergence of IT and OT systems will lead to a hyperconnected environment.